Online Store Refund Policy

Last updated: [Insert Date]

Thank you for shopping with [Store Name]. We want you to be satisfied with your purchase. If you are not completely happy, please review our refund policy below.

Returns

You may request a return within [14/30] days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase or order confirmation is required.

• Certain items may not be eligible for return, including:

  • Gift cards

  • Downloadable software or digital products

  • Personalized or custom-made items

  • Perishable goods

  • Clearance or final sale items

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to your original payment method.

• Processing time may take 5–10 business days depending on your payment provider.

• Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, contact us at:

• Email: [support@example.com]

• Phone: [Phone Number]

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• We recommend using a trackable shipping service.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within [48 hours / 7 days] of delivery with photos of the issue.

Cancellations

Orders may be canceled before shipment. Once shipped, the order must follow the standard return process.